In an earlier blog post, we discussed how to boost your business when you focus on brand identity. Essentially, how your “why” informs your brand identity and helps you accomplish business goals.
Here, we’ll talk about developing key messaging and voice to shape up your brand identity.
Shape your brand’s key messaging and repeat it
Your key messaging should incorporate the “why” and the “who” we discussed in our previous brand identity blog. Then you’ll repeat it in every communication. Your website, your social media channels, printed collateral, ads, speeches, videos and more.
Companies with strong brand identities like Coca-Cola repeat their messaging over and over and over. And over and over and over. And over. Even when it gets old. That’s why you recognize slogans like “Taste the feeling.”
Why is repetition important?
- In today’s digital landscape, media is more diverse than ever. People can get their information across different service providers and devices. That means audiences are more fragmented than ever. Even when a company repeats a message day in and day out, an individual customer only hears it sporadically so it must be repeated relentlessly.
- People are also exposed to more messages than ever before. According to Yankelovich, a market research firm, people living in cities were exposed to an average of 5,000 ads a day in 2007. More than a decade later, experts say it could be as high as 10,000. It’s no wonder many messages don’t stick. In a world where thousands of messages compete for attention on a daily basis, repetition is critical.
Once a company develops its key messaging, it will inform all future communications such as elevator pitches, speeches, ads and more.
Your word choices and brand voice should reflect your organization’s personality
But don’t stop yet. Take it a step further and make intentional choices about your brand voice. Your brand has a unique personality and your brand voice should reflect it. Specific word across your marketing collateral will help people understand how your brand relates to them better.
To start humanizing your brand, come up with a list of adjectives that represent your organization’s personality. You might describe it with words like tough, friendly, witty or funny. And for every personality trait, there’s a voice to match. Words can be gruff, humorous, peppy or clever.
Brand personality helped SPANX stand out
A great example of a Georgia-based company that created a unique brand voice is SPANX. Atlantan Sara Blakely, a.k.a. the “pantyhose mogul,” invented her body-shaping product to look svelte in white jeans (it works, ya’ll).
Though the billionaire has made a killing, she shared in a 2018 interview with Georgia Trend magazine that her brand never takes itself too seriously. That’s a direct reflection of its founder who isn’t afraid to say she was the company’s original “butt model.” The name in itself – SPANX – was risky, but funny, and its first slogan was, “Don’t worry, we’ve got your butt covered.” Product names have included “Her Thighness” and “Undi-tectable.” Her brand voice made it acceptable, even cool, for younger women to use shapewear. The first SPANX served a need no one else was serving and her approachable humor helped the company stand out.
Brand personalities, especially for small businesses, are often a reflection of their founders. Think about your own personality. How would you describe you? It’s not a good idea to force a voice that’s far from natural. If your company voice is really humorous but you’re quiet and straightforward in person, it won’t feel authentic.
Exercise your brand identity
There’s a good chance you’ve gone through a similar process to create your brand logo and look with color, font and design choices. Combine that with brand messaging and voice and you’ll have everything you need to create a brand identity guideline document. Moving forward, you’ll want to share your guidelines with any marketing and communications professionals you work with, people on your team involved with marketing and companies you partner with to keep everything consistent.
For example, a sponsorship may include remarks, a company description in the program and a logo for a shirt or presentation. A quick consult with your brand identity document can guide your speaking points, program write-up and ensure the partner organization keeps the integrity of your logo intact.
For help creating a brand identity that really reflects your company, let’s talk.
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